Frequently Asked Questions

Yes, we have GPS-enabled vehicle carriers to load the car in your presence and deliver it safely to your destination. You can supervise the entire loading process and receive real-time tracking updates throughout the journey. Our team will also document the vehicle condition with photos before loading for your peace of mind.

We are a PAN India company with 125+ branches, using modern transport carriers and well-trained manpower to ensure safety. Our ISO 9001:2015 certification and IBA approval guarantee standardized service quality across all locations. Every move is supervised by a dedicated coordinator who ensures consistency from pickup to delivery.

We expect at least 3 days' prior notice for a proper survey and planning. However, for urgent moves, we can accommodate shorter timelines depending on availability. Early booking ensures better scheduling, proper resource allocation, and allows us to prepare customized packing materials for your specific requirements.

Yes, we prioritize religious materials and ensure safe packaging and delivery. Our team handles religious items with utmost respect and care, using special cushioning and marking them for priority unpacking at your new home. We understand the cultural significance and ensure these items are delivered first upon arrival.

We use special boxes to store small items like nuts, bolts, and keys, ensuring they are delivered first at the destination. Each furniture piece is labeled with corresponding hardware bags for easy reassembly. Our inventory system tracks every small component to prevent any loss during transit.

Yes, you can track your shipment via our online tracking platform and receive SMS updates. Our GPS-enabled vehicles provide real-time location updates, and our customer support team is available 24/7 for status inquiries. You'll receive automated notifications at key milestones: pickup, in-transit, near destination, and delivered.

No, our rates are competitive, and we offer high-quality, value-added services. We provide transparent pricing with no hidden charges. Our quotes include packing materials, labor, transport, and insurance for complete peace of mind. We also offer flexible payment options and seasonal discounts for early bookings.

We take all safety measures, but in case of damage, we facilitate quick claim settlements. Every move includes complimentary transit insurance up to Rs. 5 lakhs. Additional coverage is available for high-value items. Claims are processed within 7 working days with minimal documentation required.

Yes, we have a dedicated team for international bookings and customs clearances. We handle documentation, freight forwarding, and door-to-door delivery across 182 countries with complete tracking support. Our international division specializes in sea and air freight with customs brokerage services.

We advise against moving perishable items, but grocery items can be shifted in sealed boxes. For short-distance moves, we can transport refrigerated items in climate-controlled vehicles upon special request. We recommend consuming or donating perishables before the move to avoid spoilage.

Yes, we offer storage options. Charges depend on the duration and volume. Our warehouses feature 24/7 CCTV surveillance, climate control, and pest management to ensure your goods remain safe during storage. Short-term storage (up to 7 days) is often complimentary with full-service moves.